Terms and Conditions/Privacy Policy

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Terms and Conditions/Privacy Policy

Mercury Group (collectively, “Mercury”, “we”, “us”, “our”) is committed to your privacy and complies with the State and Federal Privacy Laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles

This Privacy Policy summarises how we handle your personal information. We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.

By choosing to become a client of Mercury you can be assured that all personal and sensitive information you provide to us will be respected and kept secure in accordance with the law and this Privacy Policy. By using our services, you signify your acceptance of this Privacy Policy.

Information Mercury collects and holds

A Definition of Personal Information

Personal information is defined by the Commonwealth Privacy Act 1988 as “Information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.” It may range from the very sensitive (e.g. medical history or condition) to the more common (e.g. address, phone number and date of birth). It would include the opinion of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible employment.

A Definition of Sensitive Information

Sensitive information is a special category of personal information and includes information or opinion about your:

  • Racial or ethnic origin;
  • Political opinion;
  • Membership of a political association or religious beliefs, affiliations or philosophical beliefs;
  • Membership of a professional or trade association or membership of a trade union;
  • Sexual preferences or practices;
  • Police record;
  • Health or disability (at any time);
  • Expressed wishes about the future provisions of health services

From time to time, Mercury may collect certain of your personal and sensitive information only in connection with the purpose for which it was collected as being reasonably necessary for or related to Mercury’s business.

Generally, the only personal information we collect about you is that which you choose to tell us, or which you authorise us to obtain. The type of information we collect includes, your name, address, telephone number, employment history, police history (if any), entitlement to work in Australia and billing information. We may also use your personal information to verify information you have given to us or our customers, or to comply with the law.

How do we collect and hold your personal information?

Where possible, we will collect your personal information directly from you.
Personal and sensitive information will be collected from you when:

  • You provide it to us directly;
  • We undertake or receive any personal, professional or academic reference about you;
  • We receive any results of inquiries that we might make of your former employers, colleagues or associates;
  • We receive any performance feedback (whether positive or negative);
  • We undertake psychological or medical assessments;
  • We undertake National Police History Checks and other pre-employment checks.

From time to time, with your consent, we may also collect personal information from third parties including CrimTrac, Dun & Bradstreet (Australia) Pty Ltd, Accurate Information Systems LLC, Australian Securities & Investments Commission and Australian Health Practitioner Regulation Agency.

Mercury has established appropriate physical, electronic and managerial procedures to safeguard any information we collect. This helps prevent unauthorised access, maintains data accuracy and ensures that the information is used correctly. All data transferred to and from the Mercury servers are encrypted via a 1024bit SSL certificate and a hardware and software firewall is in place to prevent intrusion. All data stored within the Mercury’s systems can only be accessed by authorised staff members and the hosting facility.

The purpose for which we collect, hold, use and disclose personal information.

We collect personal information that we consider relevant for the purpose of providing our services. Sensitive information, in most cases, can only be disclosed with your written consent. Unless you choose not to let Mercury do so, Mercury may use your details to tell you about special offers, new products and services. The ability to opt out of such marketing activities is provided via My Account tab of the user profile portal.

Some of the ways we use personal information include:

  • Communicate with you as part of providing these services to you.
  • Send you important information regarding changes to our policies, other terms and conditions, product updates, special offers, On-line Services and other administrative issues.
  • Manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; accounting; billing and collections; IT systems; data and website hosting; business continuity; and records, document and print management.
  • Resolve complaints, and handle requests for data access or correction.
  • Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (in outside your country of residence).
  • Establish and defend legal rights; protect our operations or those of any of our group companies or insurance business partners, our rights or property, and/or that of our group companies, you or others; and pursue available remedies or limit our damages.

What happens if you don't provide all this information?

If you do not provide some or all of the personal information requested, we may not be able to provide you with the benefit of our services.

Using a pseudonym or engaging with us anonymously

Where practicable, you will be given the opportunity to engage with us on an anonymous basis or using a pseudonym. Due to the nature of our services, in most cases, anonymity will not be possible.

To whom does Mercury disclose your personal information?

We may disclose your personal information to:

  • with consent, hospitals at which you are, or seek to be, accredited
  • with consent, criminal history information providers
  • government authorities (where required by law)
  • third parties involved in court action (where required by law)
  • with consent, other parties that provide support services to our services.

Website cookies and usage information

When you access our website, we may use software embedded in our website (such as Javascript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. A cookie does not identify individuals personally, but it does identify computers.

You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

How an individual access their personal information held by Mercury

If an individual wishes to exercise their rights of access or alternatively has any questions or believes that any personal information held by Mercury is incorrect or incomplete, the individual can write to our Privacy Officer at the address below.

Mercury will then take all reasonable steps to correct the information or if necessary discuss alternative actions with the individual.

Personal information will only be released to the individual directly, unless we are provided with a written, signed authority by individual to provide it to a third party.

Updating your personal information

You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held. If you wish to update your personal information, please use the contact details below

How can you contact Mercury regarding privacy?

If an individual would like to make further inquiries or complain about a breach of the Australian Privacy Principles, or complain about a registered Australian Privacy Principles code (if any) that may relate Mercury’s business, the individual can contact our Privacy Officer at the address:
Privacy Officer
119 Cecil Street
South Melbourne
VIC 3205

Mercury will take all complaints regarding privacy of information seriously. We will respond to any requests, questions, or complaints as soon as possible in a reasonable time frame.

If you do not provide us with all or part of the personal information we require, it may prevent us from providing services, which may impact on your application for employment with our customers.